For real estate agents and small teams
Every property enquiry deserves a reply.
While you are showing a property, Leadmend answers the written enquiries about your listings and tells you which ones need you.
- Website-form enquiries are answered about fifteen seconds after they arrive.
- Enquiries you forward from your inbox are answered too.
No card. Month to month. Trying a reply needs no account.
An ordinary afternoon
You are showing a property. A buyer writes about another one.
Enquiries arrive while you are at a showing, with a client, or asleep. An enquiry that waits is an enquiry that can go elsewhere. Here is the same enquiry twice.
When it waits for you
10:02 am
An enquiry arrives while you are at a showing, or with a client.
All day
Your phone is in your pocket. Nothing has gone out.
6:30 pm
You reply from your desk. The customer wrote to you eight hours earlier.
When it is answered
10:02 am
The same enquiry arrives.
about fifteen seconds later
A reply is emailed and says an AI wrote it. You get an alert with what came in.
If it is unsure
You are flagged with the reason, so a person can follow up.
A week on
If the customer has gone quiet, one follow-up goes out, if you have switched that on. If they reply, or you close the enquiry, it stops.
What the buyer gets
One enquiry, one reply, and the checks it passed.
A buyer asks about a listing. The reply goes out in your business’s name, says it is an AI, and leaves the availability and the viewing time to you.
Leadmend Enquiries
Example data
Sam Rowe 10:02
Hi, is the two-bedroom on Water Street still available? Could I see it this weekend?
Jo Maki 09:41
I have to sell quickly because of a job transfer. Can someone call me today?
Sounds urgent
Pat Doyle Yesterday
Do you cover the north end?
Sam Rowe
Website form
Hi, is the two-bedroom on Water Street still available? Could I see it this weekend?
Reply from Reid Realty’s AI assistant
Sent to the customer
Thanks for your message about the Water Street two-bedroom. I'm Reid Realty's AI assistant, so I can't confirm availability or viewing times myself. I've passed your request to Alex, who will reply to you directly. Which day this weekend suits you best?
- No price quoted
- No time promised
- Says it is an AI
You stay in charge
What came in, what was sent, and whether it arrived.
One list. Each enquiry says what came in and what went out. Anything the AI was unsure about is flagged for you, and a failed email says so plainly.
Enquiries
Example data
Sam Rowe
Is the two-bedroom on Water Street still available?
Sent to the customer
Jo Maki1
I have to sell quickly because of a job transfer. Can someone call me today?
Flagged for you — Sounds urgent
Sent to the customer
Pat Doyle2
Do you cover the north end?
Not delivered — the email bounced or was rejected
Lee Chan3
Can you send details about the Pine Street unit?
Delivered to the customer's mail server
1 Flagged, with the reason
The reply has gone; why it needs you is written beside it.
2 Not delivered means not delivered
A bounce is shown as a bounce, never as sent.
3 Delivered is the provider's word
It reads delivered only when the mail provider reports it.
How it works
From the enquiry to the follow-up, in five steps.
You connect one source and tell it about your business. After that, what came in and what was sent is there to read.
Step 1
1It arrives
Received
A visitor fills in your form, or an enquiry is forwarded to your Leadmend address. If the AI is unavailable, the enquiry is still saved and flagged for you.
Step 2
2It is checked
Checked
The AI writes a draft. Fixed rules then look for a price, a promised time, or a claim to be a person. A draft that fails is rewritten once, then replaced with a safe holding message.
Step 3
3It goes out
Sent
The reply is emailed about fifteen seconds after the enquiry, with a line saying an AI assistant wrote it. You are alerted with what came in.
Step 4
4You see what happened
Delivered or not
The mail provider reports back. A bounce shows as “Not delivered” on the enquiry, not as “Sent”.
Step 5
5It follows up, or stops
Following up
If the customer goes quiet, a follow-up goes out when you have switched that on. It stops when they reply, when you mark the enquiry won or lost, or when you delete it.
Send it an enquiry of your own and read the reply.
Try a reply, no accountFor real estate agents
Built around the enquiries an agent actually gets.
Photographs on this page are illustrative.
Listing enquiries
A buyer writes about a listing through your website form, or you forward the enquiry from your inbox. Each one gets a reply that says it was written by your AI assistant.
While you are with a client
Enquiries from your website form are answered about fifteen seconds after they arrive, day or night, so a buyer is not left waiting until you are back at your desk.
Buyers who go quiet
On Growth and Complete, if a buyer goes quiet, one follow-up goes out about a week later, only if you switch it on. It stops when they reply, or when you close the enquiry.
You stay in the loop
You see what arrived, what was sent, whether the mail provider delivered it, and which enquiries the AI flagged for you to answer personally.
Safeguards
Written rules it cannot break.
The AI writes the draft. Fixed rules, which run in code after it writes and before anything is sent, decide whether it goes.
Every reply, before it is sent
- Draft
- No price
- No promised time
- Not a person
- Sent
A draft that fails a check is rewritten once. If it fails again, a holding message goes out instead and the enquiry is flagged for you.
It never quotes a price
A reply that names an amount, in digits or in words, is rewritten once. If it still does, it is replaced with a plain holding message and you are told what the AI wanted to say.
Checked in code
It never promises a time
No “we’ll be there at three”. The AI is told never to promise a time, and a reply that does is rewritten once, then replaced with a holding message.
Instruction, then checked in code
It never says it is a person
Every emailed reply carries a line saying an AI assistant wrote it, and a reply that claims to be a person is blocked before it is sent.
Checked in code
When it is unsure, you are told
If the AI is not confident, or the enquiry sounds urgent, like a complaint, or sensitive, it is flagged for you with the reason. The reply has already passed every rule on this page.
The AI’s judgement, with checks in code
Follow-ups stop on their own
A follow-up is skipped if the customer has already written back, if you have marked the enquiry won or lost, or if you have deleted it. Each skip records why.
Checked in code
A failed email is not called sent
If an email bounces, the enquiry reads “Not delivered” and says the email bounced or was rejected. Nobody is told a customer has an answer when the provider says they do not.
The mail provider’s report
What it does not do. Leadmend does not answer calls, send text messages or book appointments. It answers written enquiries by email.
Pricing
Two plans. One question decides which.
Start free for 14 days, no card. Plans are month to month.
Starter
Start here
$99a month
Answers the enquiries that come through your website form, and the ones you forward from your inbox.
For an agent who wants written enquiries answered while they are busy.
- A reply to form enquiries, day and night
- Forward enquiries from your inbox to your Leadmend address
- An alert for each one, with what was sent
- Anything the AI is unsure about is flagged for you
- Your recent enquiries and replies in one list
Start free for 14 daysFree for 14 days, then $99 a month.
Growth
$199a month
Adds routines that run while you work.
For an agent or small team who also wants quiet buyers followed up, in their own tone.
- Everything in Starter
- Replies in your own tone, with your exact wording
- Chase a quiet enquiry with one follow-up, when you switch it on
- Ask a past client for a review
Start with GrowthStarts with the 14-day free trial; choose Growth on Billing when you are ready.
| What it does | Starter | Growth |
|---|---|---|
| Replies to enquiries from your website form | Included | Included |
| Replies to enquiries you forward from your inbox | Included | Included |
| An alert and a list of what was sent and delivered | Included | Included |
| Unsure or urgent enquiries flagged, with the reason | Included | Included |
| A follow-up when a buyer goes quiet | — | Included |
| Review requests | — | Included |
| Replies in your own tone, with your exact wording | — | Included |
Which one?
Start with Starter: it answers the enquiries from your website form and the ones you forward from your inbox. Choose Growth for replies in your own tone and routines that run while you work.
A guarantee covers your first paid month; the Terms say exactly what counts.
Questions
Worth asking before you start.
The answers are what the product does today, including the awkward ones.
What happens when a buyer asks whether a property is still available?
The AI is told not to state anything about your business or listings that you have not given it, so it does not confirm availability itself. It cannot promise a viewing time: a reply that does is rewritten once, then held back. You see the enquiry and exactly what was sent.
Will this work with the way my enquiries arrive?
It works with a form on your website: a hosted form, or a snippet you paste into the site you already have. On every plan you can also forward enquiries from your inbox to a Leadmend address. It does not answer phone calls or text messages.
How much setup is there?
You connect one source, tell it about your business, and send yourself a test enquiry. The test is clearly marked, goes only to your own address, and does not count as a real enquiry.
Can I control what it says?
You decide what it knows about your business, and on Growth and Complete you can also set its tone and the exact answers it should use for the questions you always get. You can correct any reply afterwards and the correction is kept. What it can never say is enforced in code as well as in the prompt: no price, no promised time, no claim to be a person.
What happens when an enquiry is urgent or unusual?
If the AI is not confident, or the enquiry sounds urgent, like a complaint, or sensitive, the enquiry is flagged for you with the reason, so you can step in. The reply that goes out has already passed the same checks and says an AI wrote it.
Does it send messages on its own?
Replies to new enquiries are sent automatically, after the checks above. Follow-ups work differently. Quote Rescue writes follow-ups to quotes that went quiet and leaves them for you to approve. The routine that chases a quiet enquiry sends one email about a week later, only if you switch it on, and it stops if the customer replies.
What happens when an email does not arrive?
The mail provider reports back, and a bounced or rejected email shows on the enquiry as “Not delivered”, not “Sent”. If no email address was captured, the enquiry says that instead.
How do I cancel?
Plans are month to month. You can cancel at any time from the billing page of your account, and you keep what you paid for until that period ends. Deleting your account cancels billing first.
What data does it see?
Only what is sent to the source you connect: the message, the name and the contact details the customer gave, and the business details you enter. It does not read your inbox; email reaches it only if you forward it. Enquiries are kept while your account is open and deleted with it, and the privacy page lists the companies that process them.
What does it cost?
Starter is $99 a month, Growth is $199 and Complete is $399, after a 14-day free trial with no card. The plans differ in the routines and quote follow-ups they include. Every plan uses the same reply engine and the same checks.
How will I know whether it is helping?
Each enquiry in your list shows what came in, what was sent and whether it was delivered, and anything waiting for you is flagged. Whether that wins you more work depends on your business, and we do not claim a number.
The end of the day
Try it on one of your own enquiries.
You read what went out, and answer only the ones that need you. Start free for 14 days. No card, and you can cancel from your account at any time.
